Privacy Policy

Trueman Immigration Ltd is an immigration consulting business at Suite 266, 8128 128 St, Surrey, BC V3W 1R1. Our founder, Manu Sharma, is a Regulated Canadian Immigration Consultant (RCIC) licensed by the College of Immigration and Citizenship Consultants (CICC). We follow the CICC Code of Professional Conduct, which includes duties to keep client information confidential.

We only collect what we need for the purposes in this policy.

Information you give us

• Contact details: name, email, phone or WhatsApp number, country of residence and preferred language.
• Assessment answers: age, marital status, education, language test results, work experience, job offer details, immigration goals and past refusals.
• Booking and call-back details: the type of consultation, preferred time and notes you send us.
• Client file information (if you hire us): identity and civil documents, education, employment and financial records, police certificates, medical exam information, family members and immigration history.
• Payment information: if you pay online, payments are processed by our payment provider. We don't store full card numbers.
• Messages: emails, WhatsApp messages, call notes and anything else you send us.

Our website forms don't ask for passport numbers, ID numbers or bank details. Please don't include them.

Information collected automatically

Like most websites, our hosting provider records basic technical information (such as IP address, browser type and the pages requested) to deliver and secure the site.

Information about other people

If you give us information about family members, please make sure they know you're sharing it and why.

• Answer your enquiries and send assessment results
• Book and hold consultations, and return call-back requests
• Assess your eligibility for immigration programs
• Prepare, submit and follow up on your applications, if you hire us
• Communicate with you about your file, and send invoices
• Meet our legal and professional duties, including CICC record-keeping rules
• Prevent fraud and protect the security of our systems
• Send draw alerts, news and marketing, only if you agree (see section 8)

We do not sell your personal information.

We collect, use and share your personal information with your consent, except where the law allows or requires otherwise. When you submit a form, book a consultation or sign a retainer agreement, you consent to us using your information for the purposes stated at that time. We ask for sensitive information (such as medical, financial or criminal history) only when your application needs it.

You can withdraw your consent at any time by contacting us, subject to legal or contract limits. If you do, we may not be able to continue providing our services, and we'll explain what that means for you.

We share your information only when needed, and only as much as needed.

Employers: for LMIA, work permit and BC PNP files, some information is shared between the worker, the employer and us as the application requires. We tell you what will be shared before we share it.

Some of our service providers, including our website hosting provider, store or process information outside Canada, including in the United States. There, it may be accessible to courts, law enforcement and national security authorities under local laws. We choose providers that protect personal information with strong security and contract terms.

• Enquiries, assessments and call-back requests (if you don't become a client): only as long as needed to respond and follow up, then deleted or anonymized.
• Client files: for the period required by the CICC and other applicable laws after your file is closed.
• Marketing list: until you unsubscribe.

When we no longer need your information, we securely delete or destroy it.

• We send messages about your enquiry, consultation or file because you asked us to.
• We send draw alerts, newsletters and promotional messages only if you opt in, for example by ticking the optional box on our forms. That box is never ticked for you.
• Every marketing email includes an unsubscribe link. For WhatsApp or SMS, reply "STOP" or ask us to remove you.
• We never send marketing messages without consent, as required by Canada's Anti-Spam Legislation (CASL).

Important: we only contact clients from @truemanimmigration.com email addresses and our official phone number, (604) 377-2650. If someone else contacts you claiming to be us, don't share information or send money. Call our office.

Our website doesn't currently use analytics or advertising cookies. If we add them, we'll update this policy first and ask for your consent where the law requires it.

Calculators: the CRS, BC PNP and FSW calculators and the CLB converter run in your browser. Your answers aren't sent to us unless you choose to submit a form. If you use the button that carries your CLB levels from the converter to another calculator, those levels are included in the page address in your browser.

Forms: when you submit the free assessment or a call-back request, your answers are sent securely through our website to the tool we use to manage enquiries. The website itself doesn't store them.

• An encrypted website (HTTPS)
• Password protection and two-factor authentication for our systems
• Access only for staff who need it for their work
• Confidentiality obligations for staff and service providers
• Locked storage for paper documents

No method of sending or storing data is 100% secure. Please use the secure method we give you for documents rather than regular email or WhatsApp, where possible. If a privacy breach creates a real risk of significant harm to you, we'll notify you and the relevant privacy commissioner as required by law.

• Ask what personal information we hold about you, how we use it and who we've shared it with
• Ask for a copy of your personal information
• Ask us to correct information that's wrong or incomplete
• Withdraw consent, subject to legal and contract limits
• Unsubscribe from marketing at any time
• Make a complaint (see section 13)

To make a request, contact us using the details below. We'll respond within 30 days, or tell you if we need more time and why. We may need to confirm your identity first. In some cases the law allows or requires us to refuse access (for example, if it would reveal another person's information), and we'll explain why.

Our website isn't aimed at children. We collect information about children under 18 only as part of a family's immigration file, provided by a parent or legal guardian.

For privacy questions or requests, contact our Privacy Officer at Trueman Immigration Ltd, Suite 266, 8128 128 St, Surrey, BC V3W 1R1, email admin@truemanimmigration.com or call (604) 377-2650.

If you're not satisfied with our response, you can contact:

• The Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca)
• The Office of the Privacy Commissioner of Canada (priv.gc.ca)

For complaints about the professional conduct of an RCIC, you can contact the CICC (college-ic.ca).

We may update this policy from time to time. The date at the top shows when it last changed. If we make important changes, we'll post a notice on our website or contact you. See also our Terms of Use and Disclaimer.